|I’m back in Florida again. The last time I was here back in September, I almost got bamboozled by hurricane Ian. I arrived on a Sunday only to be told we had to evacuate the very next day.|
No hurricanes this time (well, not yet at least).
But instead of not being able to get out of Florida, this time I almost didn’t get into Florida.
Have you ever watched those old Charlie Chaplin films where he falls victim to one mishap after another? That’s exactly how I felt yesterday.
I accidentally set my alarm an hour too late which meant my wife, Kathy, and I missed the Uber I had scheduled and, of course, there were no others available. So I had to shake my daughter out of bed at 5am to give me a ride to the airport.
I took the wheel on the ride to the airport and did my best Ross Chastain NASCAR impersonation on the ride there driving way faster than I wanted to. Luckily I didn’t have to ride the wall like he did in Martinsville to make it in time.
Then we had to get through security. I have TSA Pre-Check which is nice, but my super lucky day landed me in some kind of random palm check which added minutes onto my voyage which usually wouldn’t have been a big deal, but my flight was just about getting ready to board.
We ran to our gate only to find out they switched gates and we had to turn tail and head to an entirely different terminal.
But all’s well that ends well. We made it to the new gate just as the last group was boarding.
My big takeaway from the day happened after we landed in Florida. The flight attendant thanked us for flying with them and said “we are here because of you.”
That really resonated with me.
As somebody who strives to deliver exceptional service to folks, we need to be aware of who we are here for and what we are here to do.
That is the same exact mindset and model you want to have for your probate petitioners.
You are here to help families who are in the midst of a life-altering event. On top of losing a loved one, they are entangled in a legal process they feel they have no control over. We need to walk them through the process of managing the affairs of the estate that has been left behind.
We are not here to simply buy or list a house, but rather to provide the services they need in their particular situation.
Think about how you can go over and above in delivering that service. You need to be there for your client in all capacities. And I am here for you.
To your success,
Ernie “Why I’m Here” Vargas | The Probate Fox
This Time They’re Gonna Let Me Stay in Florida